Patio Door Warranty

Prorated Ten Year Limited Warranty

Sprouse Building Products, LLC., hereinafter referred to as “Sprouse,” warrants to the original consumer purchaser, hereinafter referred to as the “Consumer,” that for the period of time set forth below, starting on the original date of purchase, the patio door system manufactured by Sprouse will be free of manufacturing and/or material defects under normal use and service as long as the original Consumer lives in the home in which the patio doors were first installed.

1. Sprouse warrants the Vinyl Patio Door Frames against rotting, pitting, corroding, peeling, or blistering under normal use and service for Ten Years from date of purchase.
2. Sprouse warrants that material obstruction of vision resulting from film formation of moisture collection between the interior glass surfaces of the Insulated Glass Unit will not occur under normal use and service for Ten Years subject to the prorated schedule below. Broken glass is not covered for any reason whatsoever. Condensation on the exterior glass surfaces of insulated glass units which may occur as the natural result of humidity within the house or building area, and changes in exterior/interior temperature does not indicate a defect in the patio door or insulated glass unit and would not be included in this warranty.
3. Sprouse warrants that the Screen and its Components, excluding screen cloth, contained in the patio door system to be free from manufacturers’ defects in material and workmanship under normal use and service for  Sixty (60) Days from date of purchase. Torn screen cloth is not covered for any reason whatsoever.
4. Sprouse warrants all other parts contained in the patio door system to be free from manufacturers’ defects in material and workmanship under normal use and service for One (1) Year from date of purchase. These parts include, but are not limited to glass panel rollers, glass panel handle sets and aluminum roller track.

This warranty does not cover damages or defects attributable to mis-measurement, installation, normal weathering, improper storage which causes excessive heat build up leading to vinyl profile distortion or defects caused by atmospheric pollutants, chemical pollutants, mildew, misuse or neglect, operation thereof in a manner contrary to instruction or general practice, abuse, vandalism, riot or civil disobedience, acts of God , fire, flood, lightening, tornado, hurricane or other incidence of high wind, building settlement or structural failure of walls or foundations, or if subjected to stresses resulting from localized heat which causes excessive temperature differentials over the glass surfaces , edges or vinyl profiles, or any other causes of damage or occurrences that cause damage beyond Sprouse’s control and unrelated to the manufacturing process. Also any use of the product in an application for which it was not intended such as, but not limited to, patio doors installed in a sloped position.

Again this warranty is made only to the original Consumer/Purchaser who registered the warranty and only applies as long as the original Consumer/Purchaser lives in  the home in which the patio doors were originally installed.

Sprouse’s sole obligation under the above warranties shall be limited to providing replacement parts for those components or parts that are found to contain manufacturing or material defects.  Sprouse may solely at its option choose to repair the components or parts instead of replacing them. In either case, after inspection if it is determined that the claim is valid in accordance with the terms of this warranty, Sprouse will repair or replace any defective component or parts after it is returned  to Sprouse Building Products, Inc.  at 410 South Second Ave., Paden City, WV, 26159. The Consumer will be responsible for all transportation costs including return shipping.

Labor costs are not included under this limited warranty and neither Sprouse nor its distributors will be responsible for any costs incurred in the removal, replacement, installation or reinstallation of the patio door or any component or part thereof furnished by Sprouse under this prorated limited warranty.

To make a claim submit your proof of purchase along with your Order Identification Number which is located on a label in the head of your patio door ( or on your sash or screen) to the retailer where you bought the patio doors. Allow a reasonable amount of time for inspection of the claim.

Prorated Schedule – Glass

The cost of material for warranty repair or replacement of the insulated glass and all other components or parts of the patio door (excluding screens and vinyl frames) will be prorated on the following basis:

1. Sprouse will assume 100% of the cost of material based on the company’s fixed selling price within the first 5 years from the date of manufacture.
2. Sprouse will assume 50% of the cost of material based on the company’s fixed selling price during the 6th through 10th year from the date of manufacture.

Any amount due for prorated cost shall be paid by the Consumer upon authorization prior to warranty repair or replacement.

The prorated limited warranty applies only to units that do not exceed maximum size limitations per Sprouse price lists.

On some locations of patio doors, caulking is used to seal the patio door frames or trim packages against water or air infiltration. Caulking is not considered a part of the patio door, and therefore is not covered under this prorated limited warranty. Caulking is considered a maintenance responsibility of the Consumer.

This prorated limited warranty is valid only if patio doors manufactured by Sprouse are used, but shall be void if patio door accessory products not manufactured by Sprouse are installed that cause defects and /or damages to occur in the patio door.

ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR USE OR PURPOSE AND THE IMPLIED WARRANTY OF MERCHANTABLITY, IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PROVIDED HEREIN UNLESS A SHORTER PERIOD IS PERMITTED BY LAW. SPROUSE SHALL NOT BE LIABLE FOR INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES TO THE BUILDING, ITS CONTENTS OR ITS OCCUPANTS, HOWEVER ARISING. THIS LIMITED WARRANTY CONTAINS ALL OF THE PROVISIONS OF YOUR REMEDIES FROM SPROUSE. SPROUSE’S LIABILITY IS LIMITED TO THE PROVISIONS OF THIS LIMITED WARRANTY, WHETHER ANY CLAIM AGAINST IT IS BASED UP ON STRICT LIABILITY, NEGLIGENCE, BREACH OF WARRANTY, IF THIS LIMITED WARRANTY SHALL FAIL OF ITS ESSENTIAL PURPOSE OR ANY OTHER THEORY OR CAUSE OF ACTION.

Some states do not allow limitations on how long an implied warranty lasts, or the limitation or exclusion of incidental or consequential damages so the above limitations may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Sprouse Building Products, Inc.

1200 North St. Rt. 2

New Martinsville, Wv  26155